Support

We usually reply within one business day.

Orders

My order is wrong or missing items. Contact the restaurant first if you're still there. Otherwise, email us and we'll work with the restaurant to make it right.

I tapped “On my way” too early. Restaurants start cooking based on your arrival time, so arriving much later than shown can mean cooler food. Try to tap it when you're actually heading out.

I need to cancel. Email us as soon as possible. Once the restaurant starts preparing your food, a refund may not be possible.

Payments

Payments are processed by Stripe. Skip Thru never sees or stores your full card number. For a charge you don't recognize, email us before contacting your bank so we can look into it quickly.

Your account

To reset your password, use “Forgot password” on the sign-in screen. To delete your account, see Delete your account.

Restaurants

For merchant app help or to join Skip Thru, email support@skipthru.com with your restaurant's name and location.